At Toy Questllc, we are committed to delivering your children’s toys in a timely and reliable manner. The following outlines our shipping process, delivery times, and other important details regarding your order.
1. Order Processing
- Processing Time: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Once your order is shipped, you will receive a confirmation email with tracking information.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates and Delivery Times
We offer domestic shipping across the United States, and international shipping to selected countries. Shipping costs and delivery times will be calculated based on your location and shipping method chosen at checkout.
- Domestic Shipping (USA):
- Free standard shipping on orders over $50.
- A flat rate of $5 for orders under $50.
- Standard shipping takes 3-7 business days depending on your location.
- Expedited shipping options are available for an additional fee at checkout.
- International Shipping:
- Shipping costs vary by destination and will be calculated at checkout.
- Delivery times range from 7-15 business days depending on the destination country and customs processing times.
Note: Shipping times are estimates and are not guaranteed. External factors such as weather conditions or customs delays may impact delivery.
3. Order Tracking
- After your order is shipped, you will receive a tracking number via email.
- Use the tracking number to monitor the status of your shipment through the carrier’s website.
4. Customs, Duties, and Taxes (International Orders)
- For international orders, customs duties, taxes, or other fees may apply once your package reaches your destination country. These charges are the customer’s responsibility.
- Toy Questllc does not control these fees and they are not included in your order total or shipping cost.
5. Incorrect Shipping Information
- Please make sure to provide accurate shipping information at checkout. Toy Questllc is not responsible for lost or delayed packages due to incorrect addresses.
- If you need to change your shipping address, contact us immediately at service@toyquestllc.com. Once the order has been processed or shipped, we may not be able to make changes.
6. Lost or Stolen Packages
- Toy Questllc is not responsible for packages that are marked as delivered but are lost or stolen. Please contact the shipping carrier if your tracking information shows that your package has been delivered but you have not received it.
- If you need assistance, feel free to contact us at service@toyquestllc.com, and we will do our best to help resolve the issue.
7. Shipping Delays
While we do our best to ensure prompt delivery, delays may occur due to factors outside our control, such as weather conditions, carrier issues, or customs inspections.
8. Free Shipping Offers
From time to time, Toy Questllc may offer free shipping promotions. These will be subject to specific terms and conditions as indicated on our website.