At Toy Questllc, we are dedicated to providing the best customer service experience. Our Service Policy outlines how we manage customer inquiries, order processing, shipping, and returns to ensure a smooth and pleasant shopping experience.
1. Customer Support
We strive to provide prompt and helpful responses to all customer inquiries. Our customer service team is here to assist you with any questions or concerns about our products, your order, or our policies.
- Email: service@toyquestllc.com
- Response Time: We aim to respond to all inquiries within 24-48 business hours (Monday to Friday, excluding holidays).
2. Order Processing
- Processing Time: Orders are processed within 1-3 business days from the time payment is confirmed. Orders placed over the weekend or on holidays will be processed on the next business day.
- Order Changes: If you need to make changes to your order (such as updating your address or item details), please contact us within 24 hours of placing the order. After this period, changes may not be possible if the order has already been processed or shipped.
3. Shipping and Delivery
Please refer to our Shipping Policy for detailed information on shipping rates, delivery times, and order tracking.
4. Returns and Refunds
For details on returning products and obtaining a refund, please review our Refund Policy. In summary:
- Returns: Eligible items can be returned within 30 days of receiving your order.
- Refunds: Once we receive and inspect your return, refunds will be issued to the original payment method. Processing time for refunds may vary based on your payment provider.
5. Product Availability
We strive to ensure that all items listed on our website are available. In the rare case that an item becomes unavailable after your order has been placed, we will notify you promptly and offer a replacement, backorder, or refund.
6. Product Descriptions
At Toy Questllc, we make every effort to provide accurate descriptions and images of our products. However, due to lighting, screen resolution, and other factors, there may be slight variations in color or appearance. If you feel that an item does not match its description, please contact us for assistance.
7. Pricing and Payments
- Pricing: All prices are listed in USD and are subject to change without notice. The final price will be displayed at checkout.
- Payments: We accept all major credit cards, as well as other payment options available at checkout. Payment is due at the time of purchase.
- Sales Tax: Any applicable sales tax will be calculated based on your shipping address and added at checkout.
8. Order Cancellations
Orders may be canceled within 24 hours of placement. If your order has already been processed or shipped, cancellation may no longer be possible. In such cases, you will need to follow the return process once the order is received.
9. Promotions and Discounts
From time to time, Toy Questllc offers promotions and discounts. These promotions are subject to specific terms and conditions, which will be clearly stated on our website or marketing materials. Promotions cannot be combined unless explicitly stated.